Returns & Refunds | BUNHEX | Cute. Chaotic. Bunny Keyrings
ALL SALES ARE FINAL.
Please choose carefully before ordering.
BUNHEX does not accept ordinary returns or exchanges simply because a customer changes their mind, orders the wrong variant, or decides they no longer want the product.
We do not offer a standard money-back guarantee.
Before You Buy
Please review:
- Your selected BUN variant
- Quantity
- Shipping address
- Product photos
- Product description
- Assembly requirements
- Our NO BOX packaging notice
before completing your purchase.
Once an order is placed, we generally cannot accommodate cancellations or change-of-mind requests.
No Change-of-Mind Returns
We do not accept returns because:
- You changed your mind
- You ordered the wrong variant
- You ordered the wrong quantity
- You no longer want the product
- You expected different packaging
- You did not realize the BUN requires assembly
- You expected the ear hardware or bandages to arrive attached
Important BUN Assembly Notice
BUNHEX products may arrive with certain accessories packaged separately.
Ear hardware and ear bandages may require customer assembly.
This is intentional and is disclosed before purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, contact us at:
Please include your order number and clear photographs showing the issue.
We will review the situation and determine the appropriate remedy where required by applicable law.
Consumer Rights
Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer-protection law.
Where applicable law requires a refund, replacement, repair, cancellation right, or other remedy, those rights remain unaffected.
Otherwise, all sales are final.